Happy Mango

Types of Referral PartnersThe "Partners" pages include 3 types of referral partners: Counselors, Employers, and Vendors.  Counselors have their dedicated portal on Happy Mango.  Counselor accounts ...

This article covers the process to manage countered or pre-approved applications after the countered or pre-approved offers have been sent to the applicants for review.  These applications can be f...

The "Under Review - Ready for Final Review" page is an optional step.  It is used for performing and documenting the additional reviews required following the initial underwriting process.  This st...

The "Under Review - Ready for Screening" page is an optional step in the application process.  Lending officers may decide to include this step for the following reasons:Certain requirements outsid...

The "Under Review - Ready for Initial Review" page includes applications that are ready for underwriting.  There are various underwriting tools and metrics on Happy Mango that can be customized for...

If an application requires a 3rd party verification, an email alert is automatically sent to the 3rd party when the applicant submits the application.  The "Verification" column indicates the statu...

The "Approved - Ready for Disbursement" page includes all applications for which the applicants have signed the closing documents and the loan funds are ready to be disbursed.  Step 1. Open an indi...

This article covers the steps to generate closing documents and communicate with the applicants after a credit application has been approved following underwriting and the final review.  Step 1. Fi...

In the early stage of an application review process, a loan officer may decide to put the application review process on hold because the applicant is not yet ready or certain issues relevant to the...

An application will automatically appear on the "Not Under Review - Expired" page if the offer made was not accepted by the applicant and the deadline for accepting the offer has passed. This expir...