FAQ
- System Settings: How do I set up my organization's profile on Happy Mango?
- System Settings: How do I set up automated alerts for application status changes?
- System Settings: How do I add or deactivate a team member?
- System Settings: How do I set up ACH payment processing?
- Product Settings: How do I create and update a product?
- Product Settings: How to I customize the review process for each product?
- Product Settings: How do I customize the underwriting for each product?
- Product Settings: How do I adjust or customize the attributes or terms of a product?
- Product Settings: How do I collaborate with a financial coaching or counseling agency?
- Product Settings: How do I manage application fees collected on Happy Mango?
- Application Review: An Overview of the Application Review Workflow
- Application Review: How do I approve an application?
- Application Review: How do I counter an application?
- Application Review: How do I decline an application?
- Application Review: How do I move an application upstream in the workflow?
- Customer Management: What automated messages do my customers receive?
- Loan Management: An Overview of the Loans Section on Happy Mango
- Loan Management: An Overview of the Loan Payment Schedule Page
- Loan Management: How does a loan get paid off?
- Loan Management: How does a loan get charged off?
- Loan Management: What does the "Attention" note on Active Loans page indicate?
- Loan Management: How do I postpone the next payment scheduled for an active loan?
- Loan Management: How do I temporarily reduce the payment amount for an installment loan?
- Loan Management: How do I modify the remaining payment schedule of an active loan?
- Payment Management: How do I record an offline payment on Happy Mango?
- Payment Management: How do I turn on ACH payment for a select loan?
- Payment Management: How do I refund a customer's overpayment on a paid-off loan?
- Payment Management: How do I find information about the borrower's payment account?